Responsible Gambling Policy
Here at One Pound Lottery we are committed to providing players with a responsible gambling environment. Although playing on the lottery is not always seen as a hard form of gambling, it is non the less a form of gambling. Whilst the vast majority of players will use the OPL portal for recreational usage a small minority may develop a problem gambling habit
It is important for users to understand that despite the opportunity for winning life changing amounts of money, they should only be playing for fun. Never assuming that they will win and never playing lotteries as a source of income.
How do we define Problem Gambling?
In simple terms, problem gambling is when you continue playing lotteries even when you know you should stop. This might be because you are spending too much money, or it could be to do with the amount of time spent gambling.
It’s important to remember that problem gambling isn’t just about money – it can affect your relationships, cause stress and anxiety and affect your work.
How do I know if I am a Problem Gambler?
Problem gambling is now such an issue in modern society that the NHS even recognises the condition.
In-fact outlined below is a short NHS questionnaire to help determine if you are a Problem Gambler
Are you a Problem Gambler?
- Do you bet more than you can afford to lose?
- Do you need to gamble with larger amounts of money to get the same feeling?
- Have you tried to win back money you have lost (chasing losses)?
- Have you borrowed money or sold anything to get money to gamble?
- Have you wondered whether you have a problem with gambling?
- Has your gambling caused you any health problems, including feelings of stress or anxiety?
- Have other people criticised your betting or told you that you had a gambling problem (regardless of whether or not you thought it was true)?
- Has your gambling caused any financial problems for you or your household?
- Have you ever felt guilty about the way you gamble or what happens when you gamble?
Score 0 for each time you answer "never"
Score 1 for each time you answer "sometimes"
Score 2 for each time you answer "most of the time"
Score 3 for each time you answer "almost always"
If your total score is 8 or higher, you may be a problem gambler.
We value each and everyone one of you. You, as a ‘One Pound Lotto’ Player are what keeps us going and being able to give to the good causes close to our hearts. It's no lie that we need your custom ! But we would rather have you as a valued customer over years to come. An individual who enjoys playing lotteries and dreaming big - as opposed to a problem gambler who is addicted to sites like ours and others, spending big but burning themselves out quickly.
As part of our Responsible Gambling Policy we have a series of measures and sound advice in place to help you. So if you have read thus far, please read on a just a little further !
How to be a Responsible Gambler !
- Always keep track of your spendings.
- Never spend more than you can afford.
- Keep track of how long you spend playing Lotteries. A break will help clear your mind and gain clarity.
- Make sure that you read all of the rules of our games thoroughly and completely understand them. If you don't, ask us. We are here to help.
- If you do win, don't get carried away thinking that you are on a winning streak!
- Listen to your family, friends and people around you! If they are commenting on your gambling habits, they might just be able to see something that you can't!
- Never copy other peoples gambling habits. People always tell you about their wins but are a lot less likely to tell you about their losses, creating the false illusion that they are doing better than they are.
- If you set up repeat play options on any gambling portals, be aware that they may continue running until you cancel them yourself.
- If you find that you are no longer gaining enjoyment from gambling then take a step back. Gambling is after all a leisure activity and as a rule a leisure activity should not cause you unwanted anxiety or stress. Unless of course you are watching England play in the world cup finals!
- Never chase your losses.
- Learn to recognise the sign of a problem gambling habit, not just in yourself but in others around you. If it is intrinsically affecting yours or someone else's relationships with others, then it could be a sign that all is not well.
- Keep in mind that you always have someone to talk to (details are below).
What can we do to help?
Self Exclusion – in your account setting you will have the option to self exclude your self from ‘One Pound Lotto’. You will have the option to do this from one month right up to ten years. Once you have made your decision to do this, it will be impossible to reactivate your account until the allotted time period has expired.
Deposit Limits - If you are aware that you may spend excessively then you can go in to your account settings and register a chosen deposit limit. The set limit will be over the period of one week and can run for a duration of a week minimum, to several years maximum. Once set you will not physically be able to purchase tickets over this deposit limit.
Time Counter - Once logged in to you account a time counter will begin, this will pop up at various intervals and remind you of how long you have currently being playing for.
No underage players – 18+ ONLY
It is an offence for anyone under the age of 18 to gamble and we take our responsibility to prevent underage gambling very seriously. In line with our legal, licensing and regulatory obligations to ensure all our players are 18 and over, we operate a strict policy on underage gambling and we carefully verify every new player at registration; we may ask for further documentary proof of age where necessary.
If you are under the age of 18 and found to be gambling at ‘One Pound Lotto’, we will close your account immediately and any winnings will be forfeited.
Advice for Parents.
- Do not leave your account logged on and unattended when children are present.
- Do not leave your account log in details where a child might be able to find it.
- Make sure that a child can not crack your password easily.
- Educate your children about the legality and dangers of underage gambling.
Help for Problem Gamblers
There's evidence that gambling can be successfully treated in the same way as other addictions. Cognitive behavioural therapy usually has the best results.
Treatment and support groups are available for people who want to stop gambling:
GamCare offers free information, support and counselling for problem gamblers in the UK.
It runs the National Gambling Helpline (0808 8020 133) and also offers face-to-face counselling.
National Problem Gambling Clinic
If you live in England or Wales, are aged 16 or over and have complex problems related to gambling, you can refer yourself to this specialist NHS clinic for problem gamblers.
Its good to talk…..
Other useful contacts:
0808 8020 133
National Problem Gambling Clinic
0800 0234 650
Our Interaction with You!
Please don't take offence!.........but , occasionally we may contact you via your registered e-mail address or telephone number. If this is not us informing you of some great news, then it is us just checking in to see how you are doing. This might seem strange, but due to new Customer Interaction legislations from the Gambling Commission and our social responsibility we are required to interact with you and offer support if we feel that you may have a problem with your gambling.
Your gambling habits may be completely fine and perfectly reasonable, however they may have set of certain triggers on our website and our trained staff might feel that they need to give you a call.
These triggers/ indicators could include :
a. Time and spend indicators: amount and frequency of time and deposits, time of day (according to research (PWC 2017), a higher percentage of overnight gamblers were found to be problem gamblers, than during other times of day), increasing length of sessions or escalation in deposit levels, large losses.
b. Account indicators: cancelled withdrawals, failed deposits, multiple or more expensive payment methods, pre-loaded cards and e-wallets which could indicate gambling with money the customer does not have.
c. Use of gambling management tools: changing deposit limits, previous self-exclusions, frequent or repeated use of the time out facility or previous customer interactions.
d. Customer-led contact: information or hints from customers, frequent complaints about not winning, requests for bonuses following losses, or talking about the negative impacts of their gambling.
e. Play indicators: chasing losses, erratic betting patterns.
f. A ‘big win’ or a windfall: research shows (Parke and Parke 2017) high staking following a win could hide or even lead to harmful behaviour. Suddenly having more money than usual can lead to increasing staking, which can lead to harms not associated with wealth or resources.
If some of these indicators are in fact signs that you are a problem gambler we may tackle this is the following ways:
a. By keeping a watchful eye over you and making sure that your habits don't change for the worse. We may do this with daily reports from your player profile.
b. Making regular contact, and trying to establish if you have personal , demographic, situational or behavioural reasons that may put you in a higher risk category.
c. We will keep meaningful records of all interactions with you so that we can build up a profile and make sure we don't miss anything.
d. We will steer you towards the trusted support networks that are readily available . Previously listed above.
e. We will suspend direct marketing to you.
f. As a last resort we will suspend your account if we feel it is in your best interest.
g. Ask you to fill in our previous self assessment questionnaire if you have not already done so.
h. Continually evaluate your profile to see if your habits alter.